The Insurance Office Services Management Program is a specialized administrative program designed to prepare skilled technical and administrative personnel capable of managing various insurance operations and services within insurance offices and brokerage firms. The curriculum covers the fundamentals of insurance, types of policies and coverage, claims procedures, and customer relationship management.

The program aims to graduate specialists equipped with the skills to organize and facilitate policy issuance, monitor claims, and resolve disputes, ensuring the delivery of exceptional client services.

Students also gain knowledge of electronic systems and software used in insurance office management, with an emphasis on compliance with legal and regulatory standards in the insurance sector.

Furthermore, the program includes practical training involving real-world cases and the development of communication and management skills to enhance professional competence in the insurance workplace.

Vision
To become a leading program in Insurance Management that prepares skilled professionals capable of supporting and advancing the Palestinian insurance sector through excellence in office management, customer service, and comprehensive knowledge of insurance operations.

Mission
The Insurance Management program aims to equip students with both theoretical knowledge and practical skills in various areas of insurance, including policy management, claims processing, marketing, and customer relations. It prepares graduates to meet the growing demand for competent professionals in insurance companies, offices, and related institutions, contributing to the efficiency, professionalism, and development of the insurance sector locally and regionally.

• Developing the skills of current and future insurance personnel.
• Contributing to the preparation of distinguished graduates capable of working in local and regional insurance companies and offices.
• Enhancing the capabilities of insurance personnel in marketing insurance and promoting various insurance services.
• Enriching knowledge and contributing to comprehensive development through conducting scientific and field research on the challenges facing the sector.
• Equipping insurance personnel with the skills to assess risk levels and fairly calculate insurance premiums.

Upon graduation, the student is expected to be able to:

• Manage the daily and monthly agenda for the manager they assist.
• Supervise the team responsible for carrying out the office’s tasks.
• Prepare the required documents for meetings, correspondence, or reports in the appropriate and professional format, using modern technological tools and techniques, including actuarial calculations and estimation methods.
• Manage office files professionally and efficiently as needed.
• Draft various types of internal and external correspondence and communications in both Arabic and English with a high degree of proficiency.
• Communicate effectively with partners, agents, competitors, regulators, and clients in various fields of insurance, including negotiating on behalf of the company or office and resolving issues before they reach the relevant departments.

Graduates of this specialization are expected to find employment opportunities in:

• Insurance companies and financial brokerage firms.
• Banks and lending institutions.
• Public and private companies engaged in risk management.